Refund policy
At TrendsToLife, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 15 days of receiving your item.
Returns
You can easily request a return through your customer account.
Customer Account:
Go to Customer Account
You can also access your account by clicking the account icon in our store.
To be eligible for a refund, returned items should:
- Be requested within 15 days of delivery;
- Be in their original condition;
- Include the original packaging where reasonably possible;
- Be accompanied by proof of purchase (your order is automatically linked to your account).
Customers are responsible for the cost of return shipping unless the item was delivered damaged, defective, or incorrect.
How to Submit a Return Request
- Go to Customer Account or click the Account icon in our store.
- Enter the email address used for your order.
- Click Continue.
- Check your inbox for the email containing your 6-digit verification code.
- Enter the verification code to sign in. No password is required.
- Select the order you wish to return.
- Click Request Return.
- Select the item(s) you want to return.
- Choose the reason for your return and, if applicable, add a note.
- Submit your request.
Once your request has been reviewed and approved, you will receive an email with the return instructions. If applicable, the email will also include a return shipping label.
After we receive and inspect your returned item, your refund will be processed.
Please note: Return requests can only be submitted for orders that have been fulfilled or partially fulfilled.
Order Cancellations
Orders that have not yet been fulfilled may be eligible for cancellation.
If cancellation is available for your order, you can request it through your customer account: Go to Customer Account
If your order has already been shipped, it can no longer be cancelled. In that case, you may submit a return request after delivery in accordance with this policy.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at support@trendstolife.com. We will assess the issue and, where appropriate, arrange a replacement or issue a full refund.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalised products;
- Personal care or hygiene products that have been opened or used;
- Hazardous materials, flammable liquids, or gases;
- Gift cards.
If you are unsure whether your item is eligible for return, please contact us before submitting your request.
Exchanges
We do not offer direct exchanges.
If you would like a different item, simply return the original item in accordance with this policy and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days after we have received and inspected the returned item, or after you provide proof that the item has been returned where applicable.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: