Refund policy
At TrendsToLife, we want you to be satisfied with your purchase. For consumers purchasing online in the EU/EEA, you have a statutory right to withdraw from the purchase within 14 days after receiving the goods, without giving a reason, except where a legal exception applies. After notifying us of your withdrawal, you must return the goods within 14 days. In addition, TrendsToLife voluntarily allows a return request up to 15 days after delivery. This voluntary return period does not limit your statutory rights.
To be eligible for a refund, returned items should:
- Be requested within 15 days of delivery;
- You may handle the goods only as necessary to establish their nature, characteristics and functioning, as you could in a physical store.
- You are responsible only for any diminished value caused by handling beyond what is necessary for that purpose.
- Original packaging is requested where reasonably possible, but it is not a condition for exercising the statutory right of withdrawal;
- Be accompanied by proof of purchase (your order is automatically linked to your account).
- Customers are responsible for the cost of return shipping unless the item was delivered damaged, defective, or incorrect.
Returns
You can easily request a return through your customer account.
Customer Account:
Go to Customer Account
You can also access your account by clicking the account icon in our online store.
Return Address
TrendsToLife
Weegschaalstraat 3
5632 CW Eindhoven
The Netherlands
How to Submit a Return Request
- Go to Customer Account or click the Account icon in our store.
- Enter the email address used for your order.
- Click Continue.
- Check your inbox for the email containing your 6-digit verification code.
- Enter the verification code to sign in. No password is required.
- Select the order you wish to return.
- Click Request Return.
- Select the item(s) you want to return.
- Choose the reason for your return and, if applicable, add a note.
- Submit your request.
Once your request has been reviewed and approved, you will receive an email with the return instructions. If applicable, the email will also include a return shipping label.
After we receive and inspect your returned item, your refund will be processed.
Please note: Return requests can only be submitted for orders that have been fulfilled or partially fulfilled.
Order Cancellations
Orders that have not yet been fulfilled may be eligible for cancellation.
If cancellation is available for your order, you can request it through your customer account: Go to Customer Account
If your order has already been shipped, it can no longer be cancelled. In that case, you may submit a return request after delivery in accordance with this policy.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at support@trendstolife.com. We will assess the issue and, where appropriate, arrange a replacement or issue a full refund.
Non-Returnable Items
The statutory right of withdrawal does not apply where a legal exception applies. This includes, in particular, goods made to the consumer’s specifications or clearly personalised, goods that are liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery.
These exceptions apply only where the relevant legal requirements are met. Nothing in this section limits your statutory rights in relation to defective, damaged, incorrect or non-conforming goods.
Exchanges
We do not offer direct exchanges.
If you would like a different item, simply return the original item in accordance with this policy and place a new order.
Refunds
For a statutory withdrawal, we will reimburse all payments received from you, including the cost of our least expensive standard delivery method, without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first. Refunds will be made using the original payment method unless you expressly agree otherwise.
If more than 15 business days have passed since your refund was approved, please contact us at: