Frequently Asked Questions (FAQs)

Find clear answers about shopping with TrendsToLife, including shipping and delivery, import duties and VAT, orders, payments, tracking, returns and refunds, discount codes and customer support. Open a topic below to view the answer.

If you cannot find what you need, contact us through the contact page or email support@trendstolife.com. We usually respond within 24–48 hours on business days.

Shipping

Processing time: 1–2 business days.
Estimated delivery after dispatch: 4–7 business days.

Orders are processed within 1–2 business days. Please note that we do not ship on Sundays.

Yes. Standard shipping is included in the product price for all countries we currently serve. No separate standard shipping fee is added at checkout.

TrendsToLife is the seller of all products purchased through our store. To provide efficient international delivery, some orders may be prepared and shipped by trusted third-party fulfilment and warehouse partners.
Regardless of where your order is fulfilled, your purchase is always made with TrendsToLife. We remain your point of contact for customer service, returns, refunds and order-related questions.

Standard shipping is included in the product price for the countries we currently serve. No separate standard shipping fee is added at checkout. Depending on the destination and order value, import VAT, customs duties or carrier handling fees may still apply. Please see our Shipping Policy for more information.

The available delivery countries are listed on each product page under Delivery Country.

We currently ship to:

Australia, Canada, New Zealand, United Kingdom, United States
Belgium, Czechia, Ireland, Italy, Lithuania, Netherlands, Switzerland
Philippines, Singapore, South Africa, United Arab Emirates, Mexico and Romania

If your country is not listed, please contact us before placing your order.

EU Import duties, VAT & customs fees

This depends on the destination country and the value of your order. For deliveries within the European Union, different rules apply depending on whether the value of the goods is €150 or less, or more than €150.

The information below applies to deliveries to:

The Netherlands
Belgium
Czechia
Ireland
Italy
Lithuania

These countries follow the same EU import rules for the shipments described below.

If the intrinsic value of the goods is €150 or less, VAT is already included in the selling price.

TrendsToLife collects the VAT when you place your order and remits it through the EU Import One-Stop Shop (IOSS) scheme. This means you normally do not need to pay the VAT again when your order enters the EU.

No. For orders of €150 or less, the temporary EU customs duty of €3 per product category is handled by us through CJdropshipping. This charge is not passed on to you upon delivery. VAT is already included in the selling price.

The intrinsic value is the value of the goods themselves, excluding VAT. This value determines whether a shipment falls within or above the €150 IOSS threshold.

TrendsToLife checks this automatically in your cart:

🟢 Within the IOSS threshold: VAT is included in the price. A green notification is shown.
🔴 Above the IOSS threshold: VAT is removed at checkout and the prices are automatically updated to exclude VAT. A red notification is shown. The recipient pays import VAT upon import, and customs or clearance fees may also apply.

Because the €150 threshold is assessed excluding VAT, the VAT-inclusive cart total can be higher than €150 and still remain within the IOSS threshold.

For orders with an intrinsic value of more than €150, VAT is not included in the selling price.

When the shipment enters the EU, you are responsible for paying any applicable:

Import VAT
Customs duties
Customs clearance or handling fees

These charges are normally collected during the import or delivery process.

The standard VAT rate varies by destination country. You can also find more information about customs clearance and possible import-related charges on the website of your local postal service.

Netherlands - 21% - PostNL – Customs clearance charges
Belgium - 21% - bpost – Customs and import charges
Czechia - 21% - Česká pošta – Customs clearance
Ireland - 23% - An Post – Customs information
Italy - 22% - Poste Italiane – Receiving parcels from abroad
Lithuania - 21% - Lietuvos paštas – Import declarations

Customs clearance or handling fees may be charged by the postal or delivery service handling your shipment. These fees can vary by country and shipment.
For the latest information and applicable fees, please check the official customs information from your local postal service using the links in the table above.
Please note that these fees, where applicable, are separate from the product price and any VAT or customs duties.

The final amount depends on factors such as the value and contents of your shipment and any customs clearance or handling fees that may apply.

For orders over €150, we therefore cannot always tell you the exact additional amount before your shipment is imported.

Delivery outside the European Union – Import duties & taxes

Possibly. For orders delivered outside the European Union, VAT is not included in the selling price.

Depending on your delivery country, order value and the type of products ordered, you may have to pay:

Import VAT, GST or other local taxes
Customs duties
Customs clearance or administration fees

Any applicable import charges are the customer's responsibility and may be collected by customs, the postal service or the carrier.

Switzerland normally charges 8.1% import VAT. Tax amounts of CHF 5 or less are generally not collected.
Most products can be imported with 0% customs duty, although the carrier may charge customs clearance or administration fees.
View official information from Swiss Customs

Regular goods with a value of PHP 10,000 or less are generally exempt from import duties and taxes.

For orders above PHP 10,000, you may have to pay:

12% import VAT
Applicable customs duties
Processing or clearance fees

View information from the Philippine Bureau of Customs or use their cost estimator.

For low-value goods of S$400 or less, 9% GST may be charged at checkout if the seller is required to collect Singapore GST.
If GST is not collected at checkout, it may be charged when the goods are imported, depending on the applicable rules.
Most regular products are not subject to customs duty.
View official information from Singapore Customs

VAT is generally 5%.
Since 2026, shipments with a value of AED 1,000 or less are normally exempt from customs duties. For shipments above AED 1,000, the general customs duty is usually 5%, calculated on the value of the goods plus shipping and insurance.
Additional clearance or administration fees may also apply.
View official information from Dubai Customs

For DAP shipments to South Africa, the customer normally pays the applicable import charges when the goods enter the country.
- These may include:
- 15% import VAT
- Customs duties depending on the product
Carrier or customs agent fees
View official information from SARS

The United States does not have a national VAT. State sales tax may be charged at checkout, depending on the order and delivery location.
Since 29 August 2025, the previous US$800 duty-free exemption no longer applies. Customs duties can therefore apply and depend on factors including the type of product and its country of origin.
Additional customs or carrier fees may also apply.
View official information from U.S. Customs and Border Protection

For orders of A$1,000 or less, 10% GST may be charged at checkout.
For orders above A$1,000, the customer may have to pay:
- Import GST
- Applicable customs duties
- Import processing or clearance fees
View official information from the Australian Border Force

For orders of NZ$1,000 or less, 15% GST may be charged at checkout. New Zealand Customs generally does not collect border charges on qualifying low-value goods.
For orders above NZ$1,000, the customer may have to pay:
- GST
- Applicable customs duties
- Import levies or other border charges
View the New Zealand Customs duty and GST estimator

For shipments from China, the duty and tax exemption is generally limited to goods valued at C$20 or less.
Above this amount, you may have to pay:
- GST/HST or other applicable taxes
- Customs duties, depending on the product
- Handling or administration fees
Canada Post may also charge an administration fee when duties or taxes are collected on a postal shipment.
Estimate duties and taxes with the CBSA calculator or view Canada Post's customs information.

Unfortunately, we cannot guarantee the exact amount in advance. Import charges can depend on the destination country, order value, product category, country of origin and the carrier handling the shipment.
The information above is intended as a general guide. Local customs authorities determine the final taxes, duties and import charges. We recommend checking the linked official customs information if you would like an estimate before ordering.

Orders

No. You can check out as a guest. Creating an account makes it easier to track your orders and request cancellations or returns.

Yes, if your order has not yet been shipped. We can update your name, email address, or shipping address. Once your order has been shipped, changes are no longer possible.

If your order has not shipped yet, contact us immediately. After shipment, changes are no longer possible.

If your order has not yet been shipped, you may be able to request a cancellation through your customer account.
Once an order has shipped, it can no longer be cancelled. You can request a return after delivery.

You will receive it by email after ordering. Please check your spam folder if you don’t see it.

This may happen due to stock issues or upon request. You will always receive a full refund if this occurs.

Payments

We accept PayPal, Visa, Mastercard, Amex, Discover, Diners Club, Klarna, Shop Pay, Apple Pay, Google Pay, Meta Pay, Bancontact, iDEAL, Riverty and PayPal Express

No. We do not charge transaction fees, except for Mollie iDEAL & Riverty payments, which incur a 2% transaction fee.

No, only one discount or promo code can be used per order.

Delivery & Tracking

Once your order has been shipped, you will receive a tracking number by email. You can also track your order at any time through your Customer Account under My Orders.

Delays may occur due to logistics or customs. Please allow an additional 5–10 business days.

Not always. Items may arrive separately due to different warehouses.

International orders may be subject to import duties or taxes. These are the customer’s responsibility

No. Delivery to P.O. Box addresses in the United States is not available. Please provide a complete and detailed physical delivery address when placing your order.

Please contact us as soon as possible so we can assess the issue and, where appropriate, arrange a replacement or refund. This does not limit your statutory rights.

Returns & Refunds

You can request a return within 15 days of receiving your order. See or return policy.

You may handle the goods only as necessary to establish their nature, characteristics and functioning, as you could in a physical store. Original packaging is requested where reasonably possible, but it is not a condition for exercising the statutory right of withdrawal. Please keep proof of purchase.

Go to your customer account:

Go to Customer Account

or click the Account icon in our store.

Log in using the email address you used for your order. We'll send you a 6-digit verification code by email—no password is required.
Open your order, click Request Return, select the item(s), choose a return reason, and submit your request.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

No. Returns can be requested directly through your customer account.
Only contact us by email if you experience technical issues or have questions about your return.

Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method.

Yes. Sale items may be returned within the applicable return period unless they fall under one of the non-returnable categories listed in this policy.

Submit a request through your customer account or contact Support@trendstolife.com as soon as possible. We will review the issue and arrange a replacement or refund where appropriate.